Customer Relationship Management


Analysts and Pundits, alike are focusing on "Up-Selling", "Cross-Selling" and "Organic Growth". Call it what you will, the fact remains that it costs a company dramatically less to retain and grow an existing client than it does to court new ones, and the essence of this secret lies in CRM Implementations.

Capital Square is the premier Siebel Service Provider, who has inculcated a proficient Siebel practice providing Profound Analysis, Development and Upgrades, RTS and Post Implementation Siebel Support. We pride ourselves for having a world-class team of consultants and Subject Matter Experts for each Siebel technology.

At Capital Square, the Siebel COE holds a resource pool of proficient business analysts who are well versed in gathering business requirements, performing GAP Analysis and providing best fit solutions to clients.

We have in-depth experience in implementing complex applications across the globe. We have also successfully upgraded applications from Siebel 99.5 to Siebel 2000 to Siebel 7.7.

We have a Global Application Maintenance and Enhancements Services (GAMES) team, which provides extensive 24/5 support adhering to stringent service level agreements.

Under the RTS Umbrella, we address all existing application enhancements, from simple to the most complicated, which is reflected in quarterly production releases. The RTS Team is comprised of skilled Siebel trained professionals who have attained expertise in product knowledge and troubleshooting.

The Siebel COE at Capital Square provides On-Demand professional services to Technical Consultants, Functional Consultants and Techno-Functional Consultants to perform Business Process Re-engineering and Tool Evaluations incorporating the best practices recommended by the product Siebel.

Collaborate with clients to help them realize their visions and create tangible value
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Collaborate with clients to help them realize their visions and create tangible value

 
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